8-point practitioner's audit before your first scoping call. Know exactly what you're moving — scripts, CSQs, integrations, recordings, licensing — before a vendor tells you what it costs.
Enter your details and we'll email it instantly. One email with the checklist, then two follow-up notes from the field. No spam.
The checklist is on its way. While you wait, browse the section previews below — and if your score comes back high, book a call before you talk to any vendor.
Book a 30-min migration scoping call →Each section is a focused checklist with yes/no/document items. The full version includes a Risk Scoring Rubric (rated 1–5 across 9 dimensions) and a 30/60/90-day preparation timeline.
CUCM version, CCGs, CTI Route Points, CTI Ports, PSTN connectivity, and network bandwidth assessment for cloud SIP.
Full agent count by type, extensions, skills inventory, resource groups, supervisor-to-team mappings, and remote agent configurations.
Every CSQ mapped: name, queue type, skill requirements, SLA targets, overflow routing, and time-of-day rules. Most migration-critical inventory item.
Script count, dependency maps, custom Java steps, external system calls, prompt files, and holiday configurations. The #1 timeline killer.
Recording solution, active integrations, storage locations, legal hold requirements, and retention policy documentation.
CRM screen pops, WFM systems, wallboards, CUIC custom reports, outbound dialer, and digital channels — every integration is a rebuild in Webex CC.
Current UCCX license type, Cisco EA/FLEX credits confirmation, Webex CC model comparison, and gap analysis to avoid double-billing at cutover.
12-month historical CUIC reports, KPI documentation, reporting continuity plan, and CDR/CCDR export strategy from db_cra.
If your risk score comes back above 20, the 30-minute scoping call is worth booking before you sign any SOW.
Book a 30-Minute Scoping Call →