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How much will your UCCX migration cost?

Get a real cost estimate — not a sales pitch. 7 questions, instant preview, 3-year TCO comparison.

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About Your Consultant

Jim Pilgrim brings 20+ years of unified communications engineering to your migration estimate.

✓ Hundreds of contact center deployments across enterprise, government, and service provider segments ✓ For federal contracting, see our sister company FS4USA LLC (SDVOSB, CAGE 3CZ80, UEI EKJLQ9JU1WE4) ✓ Deep expertise in Cisco UCCX → Webex Contact Center migration paths

Cisco UCCX 12.5 reaches end-of-life December 2027. Migration season is approaching.

Get ahead before everyone else figures this out.

Question 1 of 7

How many agents are in your contact center?

Include all agents who take customer calls — full-time, part-time, and supervisors.

Number of agents

Question 2 of 7

What version of UCCX are you running?

Check in Cisco Unified CM Administration → System → Product. UCCX 12.5 reaches end-of-support Dec 2027.

Select your UCCX version

Question 3 of 7

What are your contact center operating hours?

This affects the Webex CC license tier and migration cutover strategy.

Operating hours

Business hours only (M–F, 8am–6pm)

Standard Webex CC Standard tier covers this

Extended (M–F, 7am–7pm or similar)

Still Standard tier in most cases

After hours support (24/5)

May require Webex CC Premium features

24/7 operations

Requires Premium or Flex tier — zero-downtime cutover planning required

Question 4 of 7

How much have you customized CUIC and Finesse?

Custom scripts and reports require re-implementation in Webex CC — this is the biggest migration effort.

Customization level

None — running stock Finesse and CUIC reports

Clean migration path with minimal re-work

Light — 1 to 5 custom reports or scripts

Most customizations have Webex CC equivalents — budget 20–40 hours to re-implement

Heavy — 6+ custom reports, scripts, or integrations

Significant engineering work required — plan 80–150+ hours to rebuild

Question 5 of 7

What recording integration do you have?

Recording systems often need to be re-platformed separately from the contact center itself.

Recording setup

No formal recording — agents use ad-hoc methods

Webex CC's built-in recording handles this at no extra cost

SSA-based recording (Cisco MediaSense, etc.)

Requires re-platforming — separate integration project from the CC migration

Cloud-based recording (Quality Management platform)

Quality Management integration requires Webex CC WFM licensing upgrade

Question 6 of 7

What WFM or analytics tools are you using?

Workforce Management and Quality Management integrations add licensing cost and cutover complexity.

WFM / analytics setup

No WFM or analytics tools

Webex CC built-in reporting is sufficient

Basic screen recording only

Screen recording has a straightforward migration path

Full Workforce Management (scheduling, adherence, forecasting)

Requires Webex CC WFM module — adds licensing cost and parallel-run period

Full Quality Management (evaluations, coaching, analytics)

WFM + QA + Speech Analytics — highest complexity tier, requires dedicated Webex CC WFM licensing

Question 7 of 7

When do you need to migrate?

Your timeline affects pricing (rushed timelines = premium) and engagement model.

Target migration timeline

Estimated Webex CC Plan

Standard

150-agent environment

Estimated Monthly Platform Cost

$9,750–$12,750

per month

⚠️ Key Risk Flags

Get your full 3-year TCO report

See the complete cost comparison — staying on UCCX vs. migrating to Webex CC — plus specific recommendations for your environment.

No spam. Jim Pilgrim personally reviews each submission.