Senior UC engineer collaborating with enterprise team

Fractional Engineering

A senior UC engineer embedded in your team

Expert Webex Contact Center engineering support without the cost of a full-time hire. Two flexible options designed for how enterprise teams actually work.

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Pricing

Choose the engagement
that fits your team

Both tiers give you direct access to a senior UC engineer who knows the Webex CC stack inside and out. Pick the cadence that matches your workload.

Most Flexible

Tier 1

Dedicated Weekly

$995/week

10 hours per week · Billed weekly

No long-term lock-in — minimum 1 month

10 hours/week of dedicated engineering time
Embedded in your team's workflow
Weekly flow review and optimization
Production issue triage and resolution
Migration planning and execution support
Direct Slack/Teams access during engagement

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Tier 2

Monthly Retainer

$1,095/month

12 hours per month · Billed monthly

Predictable monthly cost — 6-month commitment

12 hours/month of project-based support
Ongoing architecture and flow guidance
Monthly health check and recommendations
Priority scheduling for urgent issues
Quarterly roadmap review session
Email and scheduled call access

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What You Get

Senior-level expertise
across the Webex CC stack

Every engagement covers the full range of Webex Contact Center engineering work.

Flow Design & Review

Architecture review, optimization recommendations, and hands-on flow restructuring for reliability and maintainability.

Incident Response

Rapid diagnosis and resolution of production issues — routing failures, variable bugs, queue misconfigurations, and call drops.

Migration Support

UCCX to Webex CC migration planning, flow translation, queue restructuring, and cutover validation support.

Configuration Audit

Comprehensive review of queues, routing strategies, agent profiles, and dial plan configurations for optimization.

Team Enablement

Knowledge transfer sessions, best-practice documentation, and hands-on mentoring for your UC engineering team.

Deployment Oversight

Pre-deployment validation, go-live support, and post-deployment monitoring to ensure zero-downtime releases.

How It Works

From first call to
embedded engineer

Discovery Call

We learn about your environment, current challenges, and team structure to determine which tier fits best. 30 minutes, no commitment.

Onboarding

We get access to your Webex CC environment, join your communication channels, and review your current flow architecture.

Ongoing Delivery

Your dedicated engineer works on your priorities — flow reviews, incident response, migrations, or whatever your team needs most.