Architecture Review — Fixed-Price Engagement

Know where your Webex CC stack stands — before you spend on migration

2-day engagement. Written architecture assessment. Actionable recommendations from a senior UC engineer with 20+ years of Webex CC design and deployment experience. No fluff, no boilerplate.

Delivered in 2 business days

Written deliverable, no sales pitch

Senior engineer, no handoffs

$5,000 fixed price

Get My Architecture Review — $5,000 ← Back to all services

What's Included

Everything scoped, documented, and ready to act on

This isn't a high-level audit or a gap analysis you'll need to interpret yourself. You get a written assessment you can present to leadership and hand to your engineering team.

Environment Assessment

Complete review of your Webex CC configuration — queues, routing profiles, agents, IVR flows, and integration points. Identifies risks and inefficiencies you didn't know were there.

Written Architecture Document

8–12 page assessment covering current state, identified gaps, recommended changes, and a prioritized implementation roadmap. Formatted for engineering teams and executive sponsors alike.

30-Day Follow-Up Window

One follow-up call within 30 days to answer questions about the assessment, clarify recommendations, or discuss next steps. No additional charge.

Migration Gap Analysis

If UCCX migration is on your roadmap, we document the gap between your current environment and Webex CC target state — with specific work required to close each gap.

Stakeholder Briefing

One 30-minute call to present findings to your team or leadership. We walk through the assessment together — no junior engineer hand-off, no canned slide deck.

No Obligation

This engagement stands on its own. If you decide not to move forward with any follow-on work, that's fine — you keep the written assessment and the follow-up call.

How It Works

From purchase to deliverable in 2 days

Day 0

Kickoff & Data Collection

We schedule a 30-min kickoff call. You share relevant configs, architecture docs, and system access. We scope the review boundaries.

Day 1

Deep Review

Jim Pilgrim reviews your entire Webex CC environment — call flows, queue configs, agent setups, integrations, and reported issues.

Day 2

Assessment Drafting

Written assessment produced — current state analysis, findings, risk ratings, and prioritized recommendations.

Day 2–3

Delivery & Debrief

Assessment delivered. Stakeholder briefing call scheduled. 30-day follow-up window opens.

The Deliverable

What the written assessment covers

Architecture Review Document

Current state inventory — queues, routing, IVR, agent configs
Configuration risks and inefficiencies with severity ratings
UCCX → Webex CC migration gap analysis (if applicable)
Recommended architecture changes with rationale
Prioritized implementation roadmap (immediate / near-term / future)
Effort and risk estimates for each major recommendation
Executive summary section (1-2 pages, suitable for leadership)

Your Consultant

Jim Pilgrim, 20+ years Webex CC

No juniors, no handoffs. Jim has designed and deployed Webex Contact Center environments for enterprise, government, and service provider organizations across the US.

20+ Years Cisco UC

Hundreds Contact center deployments across all segments

WCAP Webex Calling Admin Professional

WCCA Webex CC Customer Admin

Fixed Price — No Surprises

Get your architecture assessment for $5,000

Everything in one fixed-price engagement. No hourly billing, no scope creep, no "let's schedule a follow-up call" surprises.

$5,000

Fixed price · 2-day engagement · Written deliverable

What's included

30-min kickoff call
Full Webex CC environment review
8–12 page written architecture assessment
Stakeholder debrief call (30 min)
30-day follow-up support window

Get My Architecture Review — $5,000

Payment processed via Stripe. Receipt delivered immediately.

Questions

Common questions about this engagement

This engagement is designed to work entirely remotely. We connect via screen share or review your exported configs directly. On-site is available by request for an additional fee — reach out to discuss.

We typically need: Webex CC admin access (read-only is fine), your call flow documentation or XML exports, network topology overview, and any known issues or pain points. We can work with partial information — the kickoff call helps us define the exact scope.

Yes — actually especially. If you're mid-migration or about to start one, the Architecture Review gives you a clear picture of where you are and what's required to get to Webex CC target state. It's the engagement that answers "are we ready to start?"

For environments with multiple sites, custom integrations, or 500+ agents, we may adjust the scope — more days, more specific focus areas. Contact us before purchasing and we'll confirm whether the standard engagement fits or scope a custom engagement.

Payment is collected via Stripe at the time of purchase. The engagement starts within 2 business days of payment confirmation. You'll receive a receipt and a calendar link for the kickoff call.

Yes. If you need a purchase order or net-30 terms for corporate purchasing, contact us before purchasing and we'll arrange a custom invoicing process.